The fast evolution of chatbot technology has paved the way for a new form of HR support: a virtual assistant who can be relied upon for answers and advice on-demand, bridging the gap between education and technology to provide the staff with an interactive, personalised learning experience.
From testing the behaviour of a learner to tracking and reporting on progress, chatbots can play a key role in enhancing the skills of an individual - but that's not all. By adapting their approach to suit the unique needs of a learner, AI chatbots can create a sense of safety and support for each member of staff.
This ultimately removes the fear of asking asking "stupid" questions and the sense of embarrassment from asking a question that you've asked in the past - after all, sometimes all we need is a quick reminder!
A recent poll from National Post showed 87% of workers felt their leaders were poor communicators. Easing irritation in communication is where chatbots shine. They are direct, impartial, effective, and easily accessible. Chatbots provide a friendly face while dispensing and collecting valuable data to help teams become more human in their interactions. HR departments increase efficiency by outsourcing tedious tasks to chatbots and simultaneously devoting more attention to the complex, uniquely human issues that arise in every work setting. From recruiting to training to worker evaluations, chatbots are robotic mediators that take on grunt work without complaint. As artificial intelligence continues to improve, chatbots will become familiar co-workers, happy to help and free of any urge to gossip.