We all know that without an agile L&D team, the business will suffer, the challenge is to demonstrate this to the powers that be. To move away from the more-for-less pressures that are traditionally applied to the L&D team, the measurement of success needs to be linked to business benefit. I'm talking, the speedy implementation of change, high productivity, low staff churn and outstanding customer satisfaction. Before applying KPIs, ensure the metric used demonstrates your indisputable value to the business.