We all know that without an agile L&D team, the business will suffer, the challenge is to demonstrate this to the powers that be. To move away from the more-for-less pressures that are traditionally applied to the L&D team, the measurement of success needs to be linked to business benefit. I'm talking, the speedy implementation of change, high productivity, low staff churn and outstanding customer satisfaction. Before applying KPIs, ensure the metric used demonstrates your indisputable value to the business.
Tips for finding business-specific L&D KPIs: Ask yourselves, “how are we proving how we support the business?” Identify the metric that reflects your answer. Identify role-specific KPIs that you can impact (e.g. retention rates of sales staff beyond 6 months, or revenue generated by sales staff in first 6 months) Ask line managers what their biggest struggle is, then identify a directly related metric you could improve through learning